We take pride in our work and want you to leave happy. If a detail does not meet your expectations, here is how we put it right.
Refunds and re-dos.
Zappy’s Auto Detailing does not offer monetary refunds for detailing services rendered. If the result is not what you expected, we offer a re-do instead, and we are sorry for any inconvenience.
Inspect before you leave.
We encourage you to inspect your vehicle when the service is finished. If you have any concern or are not entirely satisfied, tell one of our team members before you leave the premises. We are committed to resolving it promptly and to your satisfaction.
Requesting a re-do within seven days.
We understand that some issues only show up after you leave. To request a re-do, notify us within seven (7) days of the date of service. Certain circumstances can prevent you from raising a concern right away; if that was the case, contact our customer service team within the same timeframe and we will review it case by case.
What a re-do needs.
To be eligible, provide proof of purchase or a valid receipt and contact us within seven (7) days of the original service date. We assess the reported issue and decide based on the specific circumstances.
How to ask for a re-do.
Call our customer service team and we will evaluate the situation and schedule a mutually convenient time to address it. Availability varies with scheduling and workload.
Your part.
Please look the vehicle over thoroughly and raise any concern with our team before you leave. It helps us fix things quickly and properly.
Thank you for choosing Zappy’s Auto Detailing.